USMLE Step 2 CS First Aid – Difficult Patients

anxious patient
encourage patient to talk about his feelings
ask about things causing anxiety
give reasonable assurance

angry patient
stay calm
don’t be scared
ask about reason for the anger
give reasonable answers

crying patient
allow patient to express feelings
wait in silence for him to finish
offer a tissue
show empathy
place hand on shoulder
“would you like to tell me about it?”